Shopping & support
Where can I buy an Amazear product?
Open the product page and choose an available country in the Amazon store selector. The purchase button takes you to that product on the selected Amazon store. Availability, the current price and checkout are shown on Amazon.
How do I check whether an accessory fits my equipment?
Match the exact device model and configuration to the product description and images. Check any fitted cages, mounts or other accessories you plan to keep attached. If you need help, ask us about product fit and include the product name or ASIN.
What is included with a case or accessory?
Use the included-items list on the specific product page. Equipment shown to demonstrate fit is included only when the listing explicitly says so. If anything is unclear, contact us before purchasing.
How do I get help with an existing order?
Use After-sales Service and provide your order number, product name or ASIN, country and a description of the issue. Order-specific delivery and return options are also available through the Amazon store where you purchased.
Can I contact Amazear about wholesale or a custom project?
Yes. Use our business inquiry form and share your company, target market, selected products and expected quantities. For OEM or ODM work, choose that topic and describe your requirements. Scope, quantities, samples, lead times and commercial terms are confirmed for each project.
Business cooperation
The following information covers our B2B cooperation services. Please confirm project-specific details and current arrangements with our team.
Q1: What customisation services do we offer? Do we accept production based on provided samples?
A: We provide comprehensive customisation services covering product fabrics/materials, colours, sizes, patterns, logo printing, and functional parameter adjustments. We support production based on provided samples (OEM) and development from design drawings (ODM). Simply provide a physical sample or detailed technical documentation (Tech Pack), and our professional team will oversee the entire development process to ensure the product meets your expectations.
Q2: How long does our sample production take? How can we track order progress?
A: Standard sample production cycles are 5-7 working days, with complex custom designs requiring 10-12 working days. Expedited samples can be completed within 48 hours. Upon order confirmation and advance payment, we will assign you a dedicated account manager and order reference number. You may liaise with your account manager for real-time updates, and we will also provide regular production progress reports (1-2 times weekly). These reports detail production milestones, quality inspection status, and estimated dispatch dates, ensuring you maintain full oversight throughout the order lifecycle.
Q3: What logistics options do we offer? Can goods be delivered to designated warehouses?
A: We maintain long-term partnerships with DHL, UPS, FedEx, and reputable sea/air freight forwarders. We provide courier, air freight, and sea freight logistics solutions, supporting delivery to your specified domestic or international warehouses. We will recommend the optimal logistics plan based on order urgency and cost considerations.
Q4: Can we arrange factory visits or audits?
A: We warmly welcome you and your team to visit our factory. We will arrange dedicated personnel to host your tour, showcasing our production workshops, quality control processes, and sample showroom. Should you require third-party audits (e.g., SGS, BV), we will fully cooperate with the audit procedures, providing all necessary documentation and venue support.
Q5: Do we accept regional agency or exclusive partnership arrangements? What are the terms of cooperation?
A: We welcome regional agency and exclusive partnership opportunities. Key cooperation conditions include: possessing established sales channels and client resources in the relevant market, meeting agreed annual procurement volumes, and adhering to the brand's pricing structure. Specific cooperation terms (agency rights, rebate policies, etc.) can be customised through negotiation, with formal agreements signed to safeguard interests.